Terms of service
TERMS OF SERVICE
Last updated: October 30, 2026
OVERVIEW
Welcome to Rogue Fauna. The terms “we”, “us” and “our” refer to Rogue Fauna.
Rogue Fauna operates this online store and website, including its information, content, features, tools, products and services (the “Services”).
These Terms of Service (“Terms”) explain the terms that apply when you access or use our Services or purchase products from us.
Please read these Terms carefully before using our website or placing an order. By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our Services.
SECTION 1 - USING OUR WEBSITE
You must be legally able to enter into a contract in your place of residence to place an order with us.
You agree to provide accurate, current and complete information when using our Services or placing an order.
You are responsible for maintaining the security of any account details you use and for all activity carried out through your account.
We reserve the right to refuse or restrict access to our Services where reasonably necessary, including where we believe that our Services are being misused or these Terms are being breached.
SECTION 2 - OUR PRODUCTS
We make reasonable efforts to ensure that product descriptions, images, colours and other information displayed on our website are accurate.
However, colours and appearance may vary depending on your device, screen settings and other technical factors.
Products may vary slightly from images shown on the website, particularly where products are manufactured or printed to order.
We reserve the right to update product descriptions, designs, availability and pricing from time to time.
Nothing in these Terms affects your statutory rights as a consumer, including rights relating to products that are faulty, not as described, or otherwise fail to meet the requirements of applicable consumer law.
SECTION 3 - ORDERS
When you place an order through our website, you are making an offer to purchase the products selected by you.
Your order will be subject to acceptance and availability. We may refuse or cancel an order where there is a genuine reason to do so, such as a product being unavailable, an obvious pricing or description error, suspected fraud, or another legitimate reason.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.
You are responsible for checking your order details, including product, size, colour, quantity and delivery information, before completing your purchase.
Once an order has entered production, it may not be possible to make changes or cancel it, subject always to any cancellation or other rights you have under applicable law.
Our Return and Refund Policy forms part of these Terms.
SECTION 4 - PRICES AND PAYMENT
All prices displayed on our website are shown in the currency stated on the website.
We sell to customers in the United States, Canada, United Kingdom and Ireland.
Prices may be displayed in US dollars (USD), Canadian dollars (CAD), British pounds (GBP) or euros (EUR), depending on the market and currency settings available on our website.
The final currency and amount payable will be displayed before you complete your purchase.
Where applicable, taxes, delivery charges and other additional charges will be shown to you before you complete your purchase.
We currently offer free standard shipping to the United States, Canada, United Kingdom and Ireland.
We reserve the right to correct obvious pricing or product information errors.
Payment must be successfully received before an order can be processed.
You agree to provide accurate and complete payment and contact information and to update that information where necessary so that we can process your order and contact you.
SECTION 5 - PRODUCTION AND DELIVERY
Our products are made to order and require a production period before they are dispatched.
Production generally takes approximately 1–3 business days.
Our estimated total delivery times, including production, are:
* United States: 8–15 business days
* Canada: 8–15 business days
* United Kingdom: 7–13 business days
* Ireland: 7–13 business days
These are estimates rather than guaranteed delivery dates.
Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, strikes or other events beyond our reasonable control.
We will take reasonable steps to ensure that orders are dispatched and delivered within the timeframe agreed with you or otherwise required by applicable law.
Nothing in these Terms excludes or restricts any legal rights you may have if goods are not delivered within an agreed period or within the time required by applicable law.
Risk in the goods remains with us until the goods come into your physical possession, or the possession of a person you have identified to receive them, except where applicable law provides otherwise.
Our Shipping Policy provides further information about delivery, tracking, customs and shipping arrangements.
SECTION 6 - RETURNS, CANCELLATIONS AND REFUNDS
Our Return and Refund Policy explains our approach to returns, cancellations and refunds.
Nothing in these Terms or our Return and Refund Policy removes or limits any rights you have under applicable consumer law.
For customers in the United Kingdom and Ireland, eligible online purchases generally carry a statutory 14-day cancellation right, beginning when the customer receives the goods.
Customers exercising this right must notify us within the applicable cancellation period and return the goods within the legally required timeframe.
For change-of-mind returns under this statutory right, customers are responsible for the direct cost of return shipping where permitted by law and as explained in our Return and Refund Policy.
Where goods are faulty, damaged, misprinted, incorrect or otherwise do not meet applicable legal requirements, we will provide the remedies required by law, including covering reasonable return shipping costs where legally required.
Certain goods may be excluded from a statutory cancellation right where a specific legal exception applies, including qualifying personalized or custom-made goods.
Products printed on demand are not automatically exempt from statutory cancellation rights solely because production begins after an order is placed.
We will not rely on an exception unless it applies to the particular product and circumstances.
SECTION 7 - INTELLECTUAL PROPERTY
All content on our website, including the Rogue Fauna name and branding, logos, artwork, designs, graphics, photographs, text and other materials, belongs to Rogue Fauna or is used with permission from the relevant rights holder.
You may access and use our website for your personal, non-commercial use.
You must not reproduce, copy, distribute, modify, sell, publish or otherwise exploit our content or designs without our prior written permission, except where permitted by law.
Nothing in these Terms gives you ownership of or a licence to use Rogue Fauna intellectual property except as expressly permitted by these Terms or applicable law.
SECTION 8 - THIRD-PARTY SERVICES AND LINKS
Our Services may use third-party services, including Shopify, payment providers, production and fulfilment providers, delivery companies and other service providers.
We may also provide links to websites operated by third parties.
Third-party services and websites are subject to their own terms and policies. We are not responsible for the content, availability or policies of third-party websites that we do not control.
Where a third party processes your personal information on our behalf, this will be handled in accordance with our Privacy Policy and applicable data protection law.
SECTION 9 - SHOPIFY
Our online store is powered by Shopify.
Shopify provides the technology that enables us to operate our online store, but your purchase contract is with Rogue Fauna.
Shopify is not responsible for the products you purchase from Rogue Fauna or for fulfilling your order.
SECTION 10 - PRIVACY
Your use of our Services is also subject to our Privacy Policy.
Our Privacy Policy explains what personal information we collect, how we use it, how it may be shared and the rights you may have in relation to your personal information.
By using our Services, you acknowledge that you have read our Privacy Policy.
SECTION 11 - CUSTOMER REVIEWS AND FEEDBACK
If you voluntarily submit reviews, comments, photographs, suggestions or other content to us, you must ensure that you have the right to provide that content and that it does not infringe another person’s rights or break the law.
By submitting content to us, you grant Rogue Fauna permission to use, reproduce and display that content for purposes connected with operating and promoting our Services, subject to applicable law.
We may remove content that is unlawful, misleading, abusive, offensive, defamatory or infringes the rights of another person.
SECTION 12 - PROHIBITED USE
You must not use our Services:
* For any unlawful purpose.
* To infringe our intellectual property rights or the rights of others.
* To transmit malicious software, viruses or harmful code.
* To attempt to gain unauthorised access to our website, systems or accounts.
* To collect or misuse another person’s personal information.
* To engage in fraudulent, abusive or misleading activity.
* To interfere with the operation or security of our Services.
* To reproduce, copy, resell or commercially exploit our Services or content without our permission.
We may suspend or restrict access to our Services where reasonably necessary to protect our website, business, customers or other users.
SECTION 13 - ERRORS AND CHANGES
There may occasionally be information on our website containing typographical errors, inaccuracies or omissions relating to products, prices, promotions, availability, delivery information or other matters.
We reserve the right to correct such errors and update information where necessary.
If an obvious error affects an order you have placed, we will contact you where reasonably possible and provide an appropriate resolution in accordance with applicable law.
SECTION 14 - OUR RESPONSIBILITY TO YOU
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory rights in relation to goods.
We do not guarantee that our website will always be available, uninterrupted or completely free from errors.
We are not responsible for losses that are caused by circumstances outside our reasonable control, except where applicable law makes us responsible.
Nothing in these Terms limits your statutory rights as a consumer.
SECTION 15 - EVENTS OUTSIDE OUR CONTROL
We are not responsible for delays or failures caused by events outside our reasonable control, except where applicable consumer law provides otherwise.
Such events may include natural disasters, severe weather, strikes, industrial disputes, war, terrorism, government action, interruption of transport or telecommunications, widespread technical failures, or other events that we could not reasonably prevent or anticipate.
Where such an event affects your order, we will take reasonable steps to keep you informed and to minimise the impact.
SECTION 16 - TERMINATION
We may restrict or terminate your access to our Services where you materially breach these Terms or misuse our website.
Termination of access does not affect rights or obligations that arose before termination.
Any provisions of these Terms that are intended to continue after termination will remain in effect.
SECTION 17 - SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary, while the remaining provisions will continue to apply.
SECTION 18 - ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Return and Refund Policy, Shipping Policy and any other policies expressly referred to on our website, form the agreement between you and Rogue Fauna concerning your use of our Services and purchases from us.
If there is a conflict between these Terms and a mandatory consumer right, the mandatory consumer right will prevail.
SECTION 19 - CHANGES TO THESE TERMS
We may update these Terms from time to time.
The latest version will be made available on this page, together with the date on which it was last updated where appropriate.
Changes will not affect rights that you have already acquired under applicable law.
SECTION 20 - GOVERNING LAW
These Terms are governed by the laws of England and Wales, except where mandatory consumer protection laws in your country or place of residence provide you with additional rights that cannot legally be excluded.
Customers in the United Kingdom and Ireland retain the protection of mandatory consumer laws applicable to them.
Nothing in these Terms prevents consumers in the United States, Canada, United Kingdom or Ireland from relying on mandatory consumer protection rights that apply to their purchases.
Nothing in this section prevents a consumer from bringing proceedings in a court where applicable law entitles them to do so.
SECTION 21 - CONTACT INFORMATION
If you have questions about these Terms, our products or your order, please contact us at:
Rogue Fauna
Email: support@roguefauna.com