Refund policy
Return and Refund Policy
Made-to-order products
All Rogue Fauna products are made to order specifically for each customer.
Except where required by applicable law, we do not accept returns or exchanges because you changed your mind, selected the wrong size or colour, or no longer want the item.
Please check your size, colour, delivery address and other order details carefully before completing your purchase.
For customers in the United Kingdom and Ireland, statutory cancellation rights may apply to products purchased online, including standard-design products printed after an order is placed. Please see the UK and Ireland consumer cancellation rights section below.
Damaged, defective, misprinted or incorrect items
If your order arrives damaged, defective or misprinted, or you receive an incorrect item, please contact us at support@roguefauna.com within 30 days of delivery.
Please provide:
* Your order number
* A description of the problem
* Clear photographs showing the item and the issue
Once the issue has been reviewed and verified, we will provide an appropriate remedy. Depending on the circumstances, this may include a replacement or refund.
The 30-day contact period does not limit any longer statutory rights available to customers under applicable law.
Returns
Please do not return an item to the address shown on your parcel or to any other address without contacting us first.
If a physical return is required, we will provide return instructions and the appropriate return address.
For an eligible defective, damaged, misprinted or incorrect item, we will tell you whether the item needs to be returned and, if so, how any applicable return shipping costs will be handled.
Where a return is required because an item is faulty or incorrect, Rogue Fauna will cover reasonable return costs where required by applicable law.
Unauthorised returns may not be accepted, except where this would conflict with statutory consumer rights.
UK and Ireland consumer cancellation rights
Customers in the United Kingdom and Ireland purchasing online generally have a statutory right to cancel eligible orders within 14 calendar days of receiving their goods, without providing a reason.
To exercise this right, customers must notify Rogue Fauna of their decision to cancel within the applicable 14-day period by emailing support@roguefauna.com.
Customers then have a further 14 calendar days to return the goods after notifying us of cancellation.
Customers exercising this right are responsible for the direct cost of return shipping unless otherwise agreed or required by law.
Refunds will include the price paid for the returned goods and any applicable standard outbound delivery charges. Rogue Fauna currently offers free standard shipping.
Refunds will be made using the original payment method unless the customer expressly agrees otherwise.
We will issue the refund within 14 days of being notified of cancellation, although we may withhold reimbursement until we receive the returned goods or evidence that they have been sent back, whichever occurs first.
Customers may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Personalized and custom-made products
The statutory 14-day change-of-mind cancellation right may not apply to goods genuinely made to the customer’s individual specifications or clearly personalized for them, where the relevant legal exemption applies.
The fact that a product is printed or manufactured only after an order is placed does not automatically mean it qualifies for this exemption.
These exceptions do not affect statutory rights relating to faulty, damaged, incorrect or misdescribed products.
Refunds
If a refund is approved, it will normally be issued to the original payment method.
Processing times after a refund has been issued can vary depending on your bank, card issuer or payment provider.
If you have not received an approved refund within the timeframe provided to you, please contact us at support@roguefauna.com.
Statutory refund deadlines will apply where required by law.
Cancellations and order changes
Because our products are made to order, production may begin shortly after an order is placed.
If you need to cancel or change an order, contact us as soon as possible at support@roguefauna.com.
If the order has not entered production, we may be able to cancel or change it. Once production has begun, cancellation or changes cannot be guaranteed.
For customers in the United Kingdom and Ireland, this production policy does not override applicable statutory cancellation rights.
Nothing in this section limits any cancellation or refund rights that apply to you under applicable law.
Shipping delays and non-delivery
If an order cannot be shipped within the timeframe stated at the time of purchase, we will handle the order in accordance with applicable law. This may include notifying you of the delay, obtaining your agreement to a revised delivery timeframe, or cancelling and refunding the affected order where required.
If your order appears to be lost or has not arrived within the expected delivery timeframe, please contact us at support@roguefauna.com.
Customers in the United Kingdom and Ireland retain their statutory rights concerning delayed delivery, non-delivery and refunds.
Consumer rights
Nothing in this Return and Refund Policy excludes, restricts or limits any rights or remedies that cannot lawfully be excluded or limited under applicable consumer protection law.
Where applicable law gives you rights that are more favourable than this policy, those legal rights will apply.
This includes applicable consumer protection legislation in the United States, Canada, United Kingdom and Ireland.
Contact
For questions about returns, refunds, damaged items or order problems, contact:
Rogue Fauna
Email: support@roguefauna.com
To exercise your statutory cancellation right, you may email us with your name, order number, items being cancelled and a clear statement that you wish to cancel your purchase.